Discrimination Casework

How We Help

We will take initial details from you. Our Discrimination Casework Officer will then seek further information about your complaint. She will determine whether you have the possibility of a case to take forward. This may involve a face-to-face meeting at our office where you can talk to us in detail and sign an authorisation from for us to act on your behalf. You will also be advised of our casework policy and procedure formally at this stage. We will keep you updated on all actions taken on your behalf as well as any updates on your case.

The Casework Service can:

• Provide initial advice and assistance with your complaint

• Support you in making a complaint to an employer or service provider

• Act as a mediator

• Make an application to Employment Tribunal

• Prepare a Witness Statement

• Assist and advise on negotiations

• Assist you with the completion of legal documents

The Casework Service cannot:

• Befriend, be a counsellor or a lawyer

• Be a crisis or emergency worker

• Offer you financial support

• Assist if you will not disclose all relevant information

Do I have to pay?

Our service is free. However, you will be required to meet any potential costs incurred during your complaint such as Employment Tribunal fees.

How do I get in touch?

Email Lucy Goodridge at: [email protected]

Or telephone Lucy on: 029 2048 6207

Alternatively you can fill in the Report Discrimination Form at the bottom of the ‘Report Discrimination’ page -

www.refweb.org.uk/reportdiscriimination.htm